To ensure patient safety and accuracy, we are implementing a three-step consent check before every appointment:

1. Reception – Confirms that the consent form is complete and up to date.
2. Nurse – Verifies the accuracy of the medical history and ensures all necessary information is recorded.
3. Clinician – Reviews and confirms both the consent form and medical history before treatment begins.

Each step is mandatory to guarantee that consent is properly obtained and medical records are current before proceeding with any procedure.

You will be audited on this so get into the habit of confirming with each patient.

Mellissa is our new full time receptionist.

Intorduce yourslef and welcome her to the team.

Dr Farnam will be joining us on Thursdays for all general dentistry and emergency appointments.

Suppliers and equipment servicing fees are rising. To keep our fees competitive for patients while protecting your earnings, we need to tighten our use of materials and care for our equipment.

Even small items like PPE add up, and some equipment parts have been mishandled, causing significant losses. Every team member’s contribution matters.

Please be mindful, avoid waste, and handle all equipment carefully. Your cooperation directly helps maintain both quality care and your earnings.

Handle all equipment and the environment with care. Any breakages must be reported to Kotryna or Juste on the same day.

Thank you.

• Respect and Collaboration:

Foster a culture of mutual respect within the dental team. Value the skills and contributions of colleagues and work collaboratively to deliver safe, effective care.

• Clear Communication:

Share relevant information with colleagues in a timely and accurate manner. Ensure handovers and referrals are thorough to avoid errors or misunderstandings.

• Patient-Centred Approach:

Always keep the patient’s needs, safety, and preferences at the heart of team decisions. Avoid allowing personal differences to affect the quality of care provided.

• Professional Support:

Support colleagues in their roles, offer guidance where appropriate, and seek advice when needed. Recognise your own limits and refer patients on when another professional is better placed to meet their needs.

• Accountability:

Take responsibility for your role in the team and ensure you deliver on your part of patient care. Trust that colleagues will do the same, while raising concerns appropriately if standards are not being met.

• Continuous Improvement:

Engage in shared learning and reflective practice. Use feedback from colleagues and patients to improve teamwork and service delivery.

By working with colleagues in a way that prioritises patients’ best interests, we strengthen the quality of care, improve patient outcomes, and uphold the professionalism and integrity of the dental team.