GDC Training Topic of the Month – Communicate Effectively with Patients
Key Points:
• Active Listening:
Take time to truly listen to patients’ concerns, preferences, and expectations without interrupting.
• Clarity and Simplicity:
Use plain, jargon-free language when explaining diagnoses, treatments, and options.
• Two-Way Communication:
Encourage patients to ask questions and express their views. Make sure they feel heard and understood.
• Non-Verbal Cues:
Be mindful of body language, tone, and facial expressions – they play a big role in building trust.
• Accessibility:
Ensure communication methods are suitable for all patients, including those with hearing, vision, or language challenges.
• Written Information:
Provide written materials or follow-up summaries to reinforce verbal discussions.
• Empathy and Respect:
Communicate with kindness and patience, especially when discussing sensitive issues or delivering difficult news.
By strengthening our communication skills, we build stronger relationships and improve patient confidence in their care.
